Project payments
Project deposits, milestones and subscription fees are governed by the signed proposal or service agreement.
Cancellation requests
Please send cancellation requests by email with the project reference. We assess work completed, third-party costs and committed resources under the agreed contract.
Refund decisions
Refund eligibility is evaluated case by case under applicable law and the written agreement. We do not promise automatic or unconditional refunds.
Third-party services
Domain purchases, ad spend, hosting and external licence fees may be non-refundable under their providers’ terms.
Contact
For billing or cancellation queries email info@vortexadigitalmarketing.com.
