Terms & Conditions
The responsibilities, deliverables and boundaries that apply when using our website or engaging our services
Draft for business review. Effective October 12, 2026. These terms should be reviewed by qualified legal counsel before publication; details of your registered entity, governing law, payment practice and consumer obligations must match your actual operations.
01. Who these terms apply to
These website terms cover visitors and enquiries. A signed proposal, statement of work or master services agreement governs a paid project and takes precedence where it conflicts with these general terms.
02. Service descriptions and quotations
Website, application, advertising, SEO, content, support and automation descriptions are informational. Price examples are not firm quotations. A proposal should identify inclusions, exclusions, work phases, delivery assumptions, charges, taxes and third-party expenses.
03. Starting a project
A project starts only after the parties accept the written scope and satisfy any agreed payment or onboarding requirements. Before commencement, clients should review the feature list, revision allowance, content ownership, hosting plan and named decision-maker.
04. Client materials, access and approvals
Clients must supply accurate business information, permission to use supplied content, legally sufficient notices and any necessary account access. Please use secure methods for credentials. Missing material, delayed replies or additional approvals may shift delivery dates.
05. Schedule and change requests
Milestones and target dates are estimates unless expressly guaranteed in writing. Requested changes outside the accepted scope are assessed for price, technical risk and effect on schedule; additional work proceeds only after written approval.
06. Review, testing and acceptance
We test contracted features against agreed acceptance criteria and provide reasonable opportunity for review. Clients should test content accuracy, checkout flows, enquiry routing, integrations and workflows they operate. Acceptance and correction windows should be agreed in the project contract.
07. Payments, invoices and late payment
Payment dates, deposit terms and invoicing currencies are set out in the accepted proposal. Delayed payment may pause undelivered work after appropriate notice and subject to the service agreement and applicable law.
08. Ownership, licenses and portfolio
Pre-existing tools, templates, software, code libraries and third-party assets retain their respective owners and licenses. Ownership or license rights for commissioned deliverables transfer only as the signed agreement specifies; some rights may depend on payment. Portfolio publication requires any confidentiality restrictions to be respected.
09. Domains, accounts and providers
Domain registration, hosting, ad platforms, stock libraries, email delivery and analytics may be billed separately. Clients should understand renewal ownership and third-party service policies. Availability and account decisions are controlled by those providers.
10. Search, marketing and business outcomes
SEO rankings, ad reviews, sales volume, conversion rates and revenue cannot be guaranteed. Performance may change with competition, market demand, available budget, creative, platform rules and website quality.
11. Confidentiality and personal information
Any mutually agreed confidentiality duties are governed by the service agreement. Personal information handling is described in our Privacy Policy; clients remain responsible for customer-data notices and lawful collection where applicable.
12. Security and prohibited use
No system can be represented as perfectly secure. Parties should use strong account security and report suspected issues promptly. Unlawful, abusive, fraudulent or infringing activity is prohibited and may lead to suspension of affected services.
13. Warranties and liability
Except for express commitments in a signed agreement and rights that cannot be excluded by law, website information is supplied as available. Any permitted limitation of liability, exclusion of indirect damages and remedy procedures should be negotiated in the contract.
14. Termination and disputes
Cancellation, handover, outstanding fees, retained licenses and dispute resolution are governed by the project agreement and applicable law. You may contact us to resolve a concern before escalating a dispute.
15. Policy updates and contact
We may publish revised website terms as services change. Material changes to an existing signed contract require the process specified in that contract. Send questions through the Contact page.
Related policies: Terms & Conditions · Acceptable Use · Refunds & Cancellation · Privacy
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